Field notes
Technology adoption, from both sides of the table
Four essays about the handover between the people who build enterprise systems and the people expected to use them. Revised in place as the thinking changes.
001
The Last Meeting Is Where Adoption Dies
Why a strong technical case can collapse when a champion has to retell it alone.
Read note →002
What the Engineer in the Room Knows
The quiet technical buyer is evaluating the system everyone else will have to live with.
Read note →003
The Ten-Year Test
Four questions that separate a durable technology shift from a fashionable one.
Read note →004
A System’s Best Feature Can Be Someone’s Worst Incentive
Why adoption plans should map losses in power and discretion, not only benefits.
Read note →